Shipping Policy

PLEASE NOTE SAME DAY COLLECTION IS AVAILABLE FOR SOME UK ORDERS JUST GIVE US A MESSAGE

For all hair orders, please allow 5-7 working days for your order to be processed and to reach you. This time frame is the longest time it could take which means your hair order can be ready quicker than this estimated time.

For all hair collection orders, please allow 2-4 working days to be ready for collection. Working days mean that Saturday and Sundays are not included in shipping or processing time.

Please be aware that holidays may affect delivery and collection times. Order shipping updates will be received during this period.

Once your parcel has been shipped its expected delivery date will depend on your region:

UK - Royal Mail Special delivery (Signed for and Tracked) - Parcels are shipped out within two business days and will arrive within 1-3 days. Please note that your package may take longer than expected to arrive during busy seasons, strike seasons, public holidays, etc. Customers are not advised to book any hair appointments or hair consultations without receiving and fully inspecting their orders. We will not be held liable for any missed/delayed/cancelled appointments.

EU - DHL, UPS or FedEx (Depending on the best courier for your location we will ship your parcel out with one of the three) Parcels are shipped out within two business days and are expected to arrive between 2-7 business days. Please note that your parcel may take longer than expected to arrive during busy seasons, strike seasons, public holidays, etc. Please also note that since Brexit, parcels shipped to EU countries may potentially be held at your local customs, resulting in further delays. Customers are not advised to book any hair appointments or hair consultations without receiving and fully inspecting their orders. We will not be held liable for any missed/delayed/cancelled appointments.

USA & CANADA - DHL, UPS or FedEx (Depending on the best courier for your location we will ship your parcel out with one of the three) Parcels are shipped out within two business days and are expected to arrive between 2-5 business days. Please note that your parcel may take longer than expected to arrive during busy seasons, strike seasons, public holidays, etc. Customers are not advised to book any hair appointments or hair consultations without receiving and fully inspecting their orders. We will not be held liable for any missed/delayed/cancelled appointments.

Questions about the Shipping Policy should be sent to us at damilola03@hotmail.co.uk.